Help & FAQ

Your own course site at yourname.racingowl.com, with your own catalogue, your own branding and your own learners. Courses are unlimited on every plan, and every published course is also listed in the RacingOwl marketplace.

No. Pick a name and the site exists. Nothing to configure, host or install.

Modules and lessons made of text, YouTube videos (set to Unlisted), PDFs up to 30 MB and live classes over Google Meet, Zoom or Teams. Add quizzes with ten kinds of question, checkpoint questions inside videos (from the Growth plan), timed lesson release, and a certificate at the end.

No. Every site's data is separated from every other at the database level, not just hidden on screen.

No free tier, but most plans start with a free trial (up to 60 days), with all add-ons included while it runs. Nothing is charged until the trial ends. Signed up through another trainer's referral link? Your trial gets 30 extra days on top (see T5.8).

Add your WhatsApp number once, on your own account: open racingowl.com → Your profile → Notifications, type your number, press Send verification code, then type the six-digit code that arrives on WhatsApp to confirm it. Until you do, none of these reach you on WhatsApp: a sale, a new member, your plan renewing or failing to charge, or a report on your site. It is free, separate from the WhatsApp alerts add-on for your learners, and one number covers every site you run; the Add my WhatsApp number card on your Manage dashboard takes you straight there.

With the phone you already have. Hold it still on a stand, face a window or a ring light, and clip a wired mic to your collar: under ₹2,000 in all, once. Step by step: racingowl.com/recording-your-lessons.

Sign in to YouTube with your Gmail address, upload the video, and set its visibility to Unlisted (not Private), then paste its link into the lesson. Step by step: racingowl.com/putting-videos-on-youtube.

Closing your browser ends the session, and a session left open ends after 12 hours — five minutes before that, a bar appears with a Stay signed in button. Add the RacingOwl app to your phone's home screen (racingowl.com/the-app) and it keeps you signed in for 30 days instead, because installing it says the device is yours. Signing out once signs you out everywhere, on every site you run. Changing or resetting your password signs out every other device as well. If RacingOwl cannot be reached for a moment you are not signed out: a page says so, with a Try again button.

No. Make one meeting room, once, and paste its link when you schedule the class. In Google Meet choose Create a meeting for later; in Zoom, a recurring meeting with no fixed time. Every class in a repeating run uses that same link, and RacingOwl does the rest: the invitation to everyone enrolled, the calendar entry, the reminders and the Join button that opens fifteen minutes before. You only need a second room if you teach a second group at the same time. Change the link once on the Virtual classes tab and every class still to come follows.

A teaching business, not a shop shelf: your own branded site, a marketplace listing, live classes, private chats, course discussions, quizzes and written assignments you mark yourself, checkpoint questions inside videos, drip-released lessons, WhatsApp alerts and verifiable certificates. And the learners who join are yours, not the platform's.

You build modules and lessons in order, release lessons on a schedule counted from each learner's first day, pause videos with checkpoint questions, gate completion behind quizzes that must be passed, put live classes inside the course as lessons, set written assignments you grade, and issue a certificate only when everything is done.

Udemy owns the learner, sets the discounts and takes a commission; on RacingOwl you keep 100% of your sales, set your own price and own your learners. Teachable, Thinkific and Kajabi are priced in dollars with no marketplace; RacingOwl starts at ₹499/month, pays into your Indian bank through Razorpay, lists you in an Indian marketplace, sends WhatsApp alerts, and has its guide and help pages in ten Indian languages.

Yes. Mix self-paced lessons with live classes (Meet, Zoom or Teams), written and essay assignments that you mark with a score, one-to-one chats for mentoring, a course discussion for the group, and a certificate at the end. That combination is what the product is built for.

Your site carries your name, logo, colours and tagline; your instructor profile shows your qualifications and years teaching; your certificates carry your logo and a serial number anyone can verify at racingowl.com/verify; and reviews come only from learners who finished your course. Your highest qualification, picked from a list on your instructor profile, is shown first on your instructor card, on each course page's Taught by card and on your About page.

Quizzes with a pass mark can be made compulsory for completion, checkpoint questions stop a video until answered, written answers are marked by you, and the Learners page shows where in each course learners stop.

Assignments learners hand in as files or typed work, marked by you with points and feedback; ten question types, including short written answers and essays with word limits; a Marking queue for your grading; live classes; one running discussion per course with accepted answers; private chats; and reviews. You are notified the moment work is handed in, and a morning email sums up anything new that is waiting.

Yes. Score each written answer against your model answer, reply privately in chat, or answer in the discussion. Feedback written with a quiz mark is shown to the learner beside their score, and the points or feedback on marked work can be changed later without reopening it; the learner is told each time.

Yes. Put a batch in a group, give that group a private course and invite the whole group in one step. Drip release paces every learner from their own enrolment day, live classes can repeat weekly, and discounts can be limited to named people. Anyone invited who has not joined yet can be sent the invitation again from Manage → Learners with Remind — a fresh link, once a day. A repeating class's days or start time can be changed in one edit: every class to come is rewritten, and everyone enrolled is emailed once with a calendar update.

Each course has a discussion (enrolled learners only, if you choose), your site has Topics for announcements and pinned threads, learners can follow threads and mark accepted answers, and a keyword filter keeps it safe. The filter tells you whenever it holds or flags a post. You can hide a review or delete a post, and unhide or restore it later; one RacingOwl hid stays hidden.

You do. RacingOwl hosts it for your site and never reuses it anywhere else.

You do. Learners join *your* site, appear on *your* learner list, and RacingOwl does not market to them.

Your learner list, live-class joined lists, and receipts and credit notes download as CSV, and invoices, receipts and credit notes as PDF. Your content is your own text, PDFs and YouTube videos, so you already hold it; there is no one-click export of a whole course.

Full control: site name, logo, colours, tagline, what to call your site; how your site charges ("Price each course" or "One monthly membership"), free courses, discounts and coupons; course structure and release timing; email to your learners, chats and WhatsApp alerts.

Yes. You design the quizzes and assignments, decide what must be passed, and the certificate is issued in your site's name with your logo on one of sixteen templates.

Both, honestly weighted. Every published course is listed in the RacingOwl marketplace, where learners browse all trainers. Your own channels will still bring most of your first learners — so RacingOwl gives you the tools for that: coupons, first-buyer free trials, unlisted course links, and email to your learners.

Publish a course and it appears at racingowl.com/marketplace with its subject, level, language, certificate badge and reviews from finishers. Unlisted and draft courses stay out. With a search term, results are ordered by relevance; without one, the most popular courses come first, then the newest.

The marketplace listing, a discount and coupon engine with usage reports, email-your-learners, WhatsApp alerts, and the trainer guide in ten languages. RacingOwl does not run paid ads on your behalf.

You. They join your site, sit on your learner list, receive your emails and, if you offer chat, can write to you there.

Yes, and you should. Link straight to your site or a course, make a course private to a group, and create coupon codes per campaign.

A flat plan — Starter ₹499, Growth ₹999, Professional ₹1,999, Scale ₹4,999 per month, plus 18% GST. Add-ons on some plans: virtual classes (₹99 / ₹199 on Starter, included from Growth), WhatsApp alerts (₹49 / ₹99 / ₹199 bundles by plan, included on Scale), chats (₹49 on Starter, included from Growth). Razorpay's fee on each sale and the GST on it (currently 2% plus GST, 2.36% in all) come off each payment; RacingOwl takes nothing from your sales. Storage and certificates are included; there is no charge per learner within your plan. racingowl.com/pricing shows what each paid plan costs with every add-on, worked out from the live prices.

Yes. Payments go straight to your bank through Razorpay. RacingOwl never holds or takes a share of your sales, at any volume.

Courses and revenue: unlimited. Learners: 10 / 25 / 100 / unlimited by plan. Storage: 5 GB / 15 GB / 50 GB / 200 GB (YouTube videos don't count). Live classes: a paid add-on on Starter (an allowance or unlimited), included from Growth. Video checkpoints: from the Growth plan. WhatsApp: a monthly bundle by plan. Under Indian law you need a GSTIN as collections approach ₹20 lakh a year.

Yes. Your site charges one way, chosen under Manage → Membership offer: "Price each course" (a one-time price on each course) or "One monthly membership" (each course is "Free" or "Members only", nothing is sold on its own, and learners can set the membership to renew automatically). Free courses work either way. Plus percentage or fixed discounts, coupon codes, first-buyer trials, and private courses for a workshop group. You can switch at any time and nobody loses what they paid: learners keep the courses they bought, and priced courses become members only with their price kept; switching back, members keep access until their paid month ends, any auto-renew stops and each member who had one is emailed, and a members-only course with no price is "Not on sale yet" until you price it or make it free. Use drip release to run a course as a cohort programme.

The fee is flat, so cost per learner falls. At 50 learners you're on Professional (₹1,999); at 500 or 5,000 you're on Scale (₹4,999) — about ₹1 per learner per month at 5,000. Your sales are never commissioned.

Not if you add the new card first. Open Manage → Your RacingOwl plan and press Use a new card: your bank approves the new card or UPI, ₹1 is taken and given straight back, and your current card is charged until then. We email you 14 days and 3 days before the card expires.

Your link is racingowl.com/signup?ref=yourname, ending in your own site address. It is on Manage → Your RacingOwl plan, in the card Refer a trainer, get a month free, with Copy link, the rules and where each referral stands. A trainer who signs up through it gets 30 extra days on top of the free trial on offer. You get a month free — 30 days added to your RacingOwl plan, which moves your next charge too — only once their free trial has ended and they stay on: auto-renew kept on and their first payment through. If they leave at the end of their trial, nothing is added. We email you when someone signs up with your link and again when your month is added. You can earn up to 6 months this way (founding trainers: no limit), and a second site of your own does not count.

30 extra days on top of the free trial on offer when you choose your plan, and the plan screen shows the longer trial. Nothing else changes: the same plans, prices and add-ons, and nothing is charged until your trial ends. A plan without a free trial has no trial to lengthen.

Until 19 April 2027, RacingOwl does — a launch offer. Razorpay keeps its fee (about 2.36% — ₹23.60 on every ₹1,000) when a payment is refunded, and your learner still gets back everything they paid. As a launch offer, RacingOwl pays that fee for you on every refund you issue until 19 April 2027. It is a launch offer only: from 20 April 2027, the fee on a refund is yours, and it is taken from your earnings.

An auto-renew approval lives on one thing — a UPI AutoPay in your UPI app, or a card your bank keeps on file — and Razorpay sets it up for the one you name. So before its window opens, a small box asks which you want: choose the one you actually pay from. Your bank's messages about it will say Cerebratum Consulting, the company that runs RacingOwl.

Yes, by card. A learner abroad pays on your site with a card issued where they live. Your price stays in rupees, their bank converts it, and the money reaches your bank account in rupees like any other payment. Razorpay's fee is higher on a card issued outside India: as of now about 3.9% of the payment, GST included, and your Earnings page shows the exact amount beside each payment. A membership's auto-renew works on these cards too. No bank sends an advance notice for such a card, so the reminder before each charge comes from RacingOwl, and the first time the learner's own bank may ask them to confirm the charge. If it holds the payment, we email them what to do and try once more a day later.

Not once they have moved on. Your plan counts a learner who has joined your site and not left, and who still has something open with you. Somebody who has finished everything they took — every course finished or cancelled, no membership running — stops counting by themselves: they stay on Manage → Learners, marked Not counted on your plan — finished, keep what they finished, and take a place again only by enrolling in something new or paying for a membership again. Somebody who joined and never took anything still counts. For anyone else — a class that is over with an assessment still open, somebody who signed in and never enrolled — press Remove, beside Chat on their row of Manage → Learners: they come off your list and your plan's count, the courses they were still taking close to them (a refund, if one is owed, is yours to give from Manage → Earnings), an all-access membership ends without a refund, what they finished and their certificates stay theirs, and they are emailed. In their own RacingOwl account, under Your schools, your school's line then says that it took them off its learner list, with the date; enrolling or posting on your site again puts them back on your list, if there is room. The learners CSV has a Counted on plan column that says Yes or No.

Your renewal has been debited and the bank has not yet said whether it went through. A card answers in minutes, but a UPI AutoPay debit can sit with the bank for 24 to 36 hours, and the debit is made a day before your paid period ends, so the answer can come after it. Your site stays fully on its plan meanwhile — nothing goes read-only, your limits and add-ons stand — and there is nothing you need to do: the line on Manage → Your RacingOwl plan changes by itself once the bank answers (a move to another plan waits until it has). If the bank refuses, we email you, three days of grace start, and we try the charge once more about a day and a half later. If that fails too, we email you again and your site goes read-only at the end of the grace period until a payment goes through, which you can make from the plan page. A debit the bank never answers is treated as refused after 72 hours.

Dashboard: active courses, enrolments, earnings and certificates for this week, this month, this year or all time, enrolments and completions over time, enrolments by course, drop-off points, upcoming classes. Learners page: each learner's courses, progress, completions and last-active date. Earnings page: what reached you after refunds and Razorpay's fee, and, under Recorded by you, the payments you recorded yourself, kept out of every other figure.

Yes — a chart per course of where learners stop, plus the Marking queue, where you read their written answers and handed-in work.

Completions and certificates, the written answers and handed-in work you mark, live-class joined counts, and the star distribution of reviews.

Yes. Edit any lesson in place, change release rules, add checkpoint questions where people drop off, and newer learners are invited to the live classes still to come by themselves. A quiz's pass mark, time limit, attempts, required switch or shuffle can be changed even once it has been sat; attempts already sat keep their result. When you remove a lesson's release rule or move it earlier, each learner it opens for is told at once by bell and email.

Your learner list, live-class joined lists, and receipts and credit notes as CSV; invoices, receipts and credit notes as PDF.

The trainer guide in ten languages, which you can also download as PDFs — the complete guide or any of its seventeen sections, in English — with a short help video for each section that plays in a pop-up on the page; two step-by-step pages on recording your lessons and putting your videos on YouTube; an explainer video; in-product tours and "?" help cards on Manage pages; the Trainer guide and Help & FAQ links in your own site's bar, just left of Manage; a "Help make RacingOwl better" link that reaches the team directly; and the contact page.

Self-service first — the guide, the “?” help cards and the tours — and once you are signed in, Ask RacingOwl at the bottom right of every Manage page reaches the RacingOwl team directly. It is staffed Monday to Saturday, 10 am to 6 pm IST; write outside those hours and your message waits, and we answer it there when we open.

Continuously — features like drip release, essay marking and repeating classes came from trainer requests, and the guide is updated as the product changes.

To be the home of India's independent trainers: your own site and brand, a national marketplace, more languages, learner pathways across trainers, and tools for trainers who grow into teams.

Move to Scale for unlimited learners, run memberships for recurring income, and build a catalogue that the marketplace and your certificates keep growing.

1. You keep what you earn. No commission, rupee pricing from ₹499, money straight into your Indian bank.
2. It's yours — with a marketplace on top. Your site, brand, learners and data, plus discovery you'd never get alone.
3. The teaching tools are already built. Live classes, marked assignments, chats, WhatsApp, certificates, a guide in ten languages — running in a day, instead of months of building and years of maintaining.

Because the trainer is present. You get live classes, private chat with the trainer, assignments they mark, and a certificate that means you finished and passed — all under one account, across every trainer you learn from.

A person teaching you rather than a library you browse. Questions get answered, work gets marked, and the course expects you to finish.

Buying courses, watching a few videos, and never finishing or applying anything — with no feedback and no proof.

Anyone who wants to *apply* what they learn: working professionals adding a skill, students preparing for something specific, and hobbyists who want structure and a teacher.

Courses can include written assignments the trainer grades, live classes, checkpoint questions inside videos, and quizzes you must pass to complete.

RacingOwl is a marketplace of independent trainers, each with a profile showing qualifications and years teaching. Reviews come only from learners who finished, any course can be reported, and RacingOwl suspends sites for poor conduct.

Read the instructor profile, the curriculum, "what you'll learn" and reviews from finishers — and, where the trainer offers chat, ask them before buying.

Trainers publish their own courses. RacingOwl's safeguards are a readiness checklist, an automatic language filter on discussions, chats, reviews and course titles and descriptions, learner reporting, finisher-only reviews and the ability to suspend a site. RacingOwl can also hide a post, review or course after a report.

Every course page shows what you'll learn, who it's for, level, language, the full lesson outline, any timed releases, whether it awards a certificate, which collection it is part of, and reviews. Where the trainer offers chat, you can ask them first.

Yes. Only learners who finished can leave one.

It varies by course and is shown on the course page: the lesson outline and any live classes scheduled.

Yes — the course discussion, live classes, and private chat where the trainer offers it.

Yes — in your private chat with the trainer's site where they offer chat, or in the course discussion.

Yes. Assignments take files or a typed answer, and written quiz answers go to the trainer too; they mark them with a score and feedback, and a required one must be marked before your course, and its certificate, are complete. If the trainer changes a mark or feedback later, you are told, and the work stays done.

Yes. A Join button appears fifteen minutes before each live class, and each course has a discussion for enrolled learners.

Lessons can be released on a schedule, live classes come with calendar invites, and WhatsApp reminders where the trainer has them (the site's My learning page asks you to add your number), progress is tracked on My learning, and the certificate is issued only when you complete. When a held-back lesson opens for you, you are told once by bell and email, with a link to it; if a repeating class's days or time change, one email brings the calendar update.

Quizzes with pass marks, checkpoint questions inside videos, and written work marked by the trainer.

Both are possible: ten question kinds range from multiple choice to numbers with tolerance, ordering, matching, short answers and essays. In a Put in order question, drag each item by its handle or move it with the arrows.

Yes. Trainers set them as written assignments, discussion work or live-class exercises.

Yes. Completion can require passing the trainer's assessments, and your certificate is issued only then.

That you completed every lesson and passed every required assessment of that trainer's course. It carries your name, the trainer's site and a serial number anyone can check at racingowl.com/verify. It is the trainer's certificate, not a university or government credential. Add to LinkedIn, beside Download on My learning, puts it on your LinkedIn profile with its serial number and verify link.

Yes. One RacingOwl account works on every trainer's site.

Yes — your My learning page on racingowl.com, across every trainer. Continue takes you back to the last lesson you opened, and the notification bell counts unread notifications from every site at once. All my learning lists every site's notifications together; Mark as read clears one, or mark them all read at every site at once.

You can browse the marketplace by subject today; personalised suggestions are on the roadmap.

Yes. Certificates can be re-downloaded any time, Download history (CSV) on My learning saves your whole record, and your receipts and certificates remain even if you leave a trainer's site. Your data, under Your profile on racingowl.com, downloads a copy of everything RacingOwl holds about you.

You can enrol across as many trainers as you like under one account; a structured cross-trainer pathway tool is planned.

The trainer's course and their time. The trainer sets the price, and the money goes to the trainer. Each site charges one way. On some, each course has its own price and you buy the ones you want. Others charge one monthly membership instead: a course marked "Members only" opens for members ("Join the membership to open this course"), free courses stay free, and no course there can be bought on its own. Pay each month by hand or turn on auto-renew, and a month a discount code pays in full still gets a ₹0 invoice. If a membership lapses, the courses you opened through it close within the hour ("Rejoin to continue") until you pay again; finished courses, progress and certificates stay yours. If a trainer switches from one way to the other, nobody loses what they paid: a course you bought stays yours, and a membership stays active until your paid month ends; any auto-renew stops, and you are emailed if you had turned it on.

Whatever the course page describes — live classes, chat, marked assignments. If it's unclear, ask the trainer before you buy.

No. The course price includes everything in that course; certificates are free. The price shown is the whole amount you pay — nothing is added at checkout; where the trainer is GST-registered, GST is already inside it.

Compare the lesson outline, live hours, the trainer's profile and finisher reviews — and remember there is no platform commission inflating the price.

Ask the trainer, in chat where they offer it. Trainers can issue a full or partial refund from their Earnings page; it returns to your original payment method with a credit note emailed to you. Refund terms are the trainer's, so check them before enrolling.

A card's approval ends when the card expires, so before then open the site's Membership page and press Use a new card. Your bank approves the new card or UPI, ₹1 is taken and given straight back, and nothing else changes. We email you 14 days and 3 days before the card expires.

Your approval lives on one thing — a UPI AutoPay in your UPI app, or a card your bank keeps on file — so before Razorpay opens, a small box asks which you want. Choose the one you actually pay from; the monthly charge comes from it until you turn auto-renew off. Your bank's messages about it will say Cerebratum Consulting, the company that runs RacingOwl.

Yes. You pay the trainer's rupee price with a card issued where you live, and your bank converts it. Auto-renew works on your card too. We email you a reminder before each charge, and the charge is made about a day before the renewal date; your bank sends no advance message of its own. The first time, your bank may hold the charge and ask whether it was you, by text message, by email or in its app. Answer yes, and we try the payment again a day later. Your bank's messages about it will say RacingOwl or Cerebratum Consulting, the company that runs RacingOwl.

Your renewal has been debited and your bank has not yet said whether it went through. A card answers in minutes, but a UPI AutoPay debit can sit with the bank for 24 to 36 hours, and the debit is made a day before your month ends, so the answer can come after it. Your membership stays active meanwhile, your courses stay open, you are not asked to pay again, and there is nothing you need to do: the line on the site's Membership page changes by itself once the bank answers. If the bank refuses, we email you — nothing has been taken — and try the charge once more about a day and a half later. If that fails too, we email you again and do not try again by ourselves: your membership ends with the month you have paid for and the courses it opened close, and paying from the Membership page, with the same card or a different one, reopens them where you left off. A debit the bank never answers is treated as refused after 72 hours.

Each site's data is separated at the database level, you control your account and can delete it, which erases your personal details — except that invoices keep the name and address printed on them, as tax law requires, and certificates keep your name — and details are at racingowl.com/security. When you create an account you say whether you are 18 or over; anyone under 18 needs a parent's or guardian's agreement. To download a copy of your information yourself, open Your profile → Your data on racingowl.com; to have something corrected or deleted, or to complain, write to privacy@racingowl.com. An eye in every password box shows what you typed, so a mistyped password is caught before you press anything.

Yes — any browser, plus the RacingOwl app (racingowl.com/the-app).

A course the trainer archives or unpublishes stays open for everyone already enrolled, and a course anyone has ever enrolled in cannot be deleted. Your receipts and certificates remain in your account regardless. A course RacingOwl hides after a report closes for everyone, including learners already enrolled. A private course also closes for you after a full refund or if you leave the site, until the trainer adds you to its list again.

You never pay RacingOwl; your purchases are with the trainer. Certificates stay verifiable, and any change is communicated in advance.

Course questions go to the trainer, through chat where they offer it or the course discussion; technical problems go to RacingOwl through racingowl.com/contact.

Only from a site that has WhatsApp alerts switched on. Add your number once: open racingowl.com → Your profile → Notifications, type your WhatsApp number, press Send verification code, then type the six-digit code that arrives on WhatsApp to confirm it. That step is your permission — nobody else can add your number — and it then works on every site you learn with: a receipt when you pay, a note if a payment fails, a reminder three days before a membership ends (unless it renews by itself) and a message about an hour before a live class you are invited to, unless the site has turned class reminders off. The same page lets you pause messages or remove your number (Pause messages, Remove number).

Closing your browser ends the session, and a session left open ends after 12 hours — five minutes before that, a bar appears with a Stay signed in button. It is there to protect a shared or borrowed computer. Add the RacingOwl app to your phone's home screen (racingowl.com/the-app) and it keeps you signed in for 30 days instead. Signing out once signs you out of every site you learn with. Changing or resetting your password signs out every other device as well. If RacingOwl cannot be reached for a moment you are not signed out: a page says so, with a Try again button.

An ecosystem: one account, one learning record, many trainers, and certificates that verify.

Lesson → checkpoint question → quiz → assignment the trainer marks → live class → certificate → the next course.

My learning already holds your courses, progress and certificates; a shareable portfolio view is planned.

More trainers mean more subjects, more finisher reviews to guide you, and pathways across trainers under one account.

1. You learn from a person, not a library — live classes, chat, and your work actually marked.
2. Proof that means something — a certificate only on completing and passing, verifiable by anyone.
3. One account, one record, many trainers — and your money goes to the teacher, not a platform.