How people move through RacingOwl

Create the site

• From the home page card I want to teach, press Create your site.
• Site name, address, what you teach, name, email, password (10 characters or more, with an eye in the box to show it), tick I am 18 or over and I agree to the terms of service and the privacy policy, then Create site.
• She is signed in and handed to her own site.

Address taken: That address is already taken. Try another.

Through another trainer's referral link (/signup?ref=…): a green box says <site> invited you to RacingOwl: your free trial gets 30 extra days, on top of whatever trial is on offer when you choose your plan. The referrer is emailed; their free month comes only once her trial has ended and she stays on.

Under 18: this form has no under-18 answer, because only an adult can run a site.

Before launch /day-one takes her name for the waitlist instead; on launch day RacingOwl sends the list one email from the console, RacingOwl is open — your site is waiting, with links to Help & FAQ and the trainer guide above its Create your site button, never twice to the same address.

The email gate

• Every Manage page is replaced by Confirm your email to continue, naming her address, with Resend the link. This comes before the plan page (20 September 2026).
• She opens the link wherever the email is — her phone will do. The screen on her computer asks every five seconds whether the address is confirmed and moves on by itself the moment it is.

Confirm the email

• The link in the email opens on racingowl.com: Your email is confirmed.

Then Go to your site hands her back to her site — to her Manage dashboard, where she can build a course before choosing a plan (a banner and the course page's Choose your plan to publish lead to Choose a plan when she is ready); not signed in on that browser, it asks her to sign in first.

Choose a plan

• Before this, each paid plan's card on racingowl.com's /pricing says With every add-on: ₹…/month, worked out from the live prices.
• Optional Have a code? then Apply.
• On a plan card, tick add-ons and press Start free trial, which names the days on offer (or Choose Scale, the plan without a trial, which adds the monthly price once add-ons are ticked).
• Razorpay's window asks her to approve auto-renew; she lands on Manage, on the Your site is live welcome card.

On a trial nothing is sent today; the reminder comes before the trial ends.

A renewal fails: the debit is taken a day before cover ends; if it fails, a second attempt comes 37 hours later, and if that fails too she is told RacingOwl has stopped trying and the date the site goes read-only. Two days after the renewal date the site becomes read-only, new purchases stop, and <site> is now read-only arrives.

The empty dashboard, and asking for help

• Your site is ready. — Create your first course with New course; under it, Before you start: recording your lessons opens that how-to page on racingowl.com in a new tab.
• Get your site’s alerts on your phone: Turn on phone alerts opens the Notifications tab on racingowl.com, signed in, where one switch covers every site she runs or learns on; Not now hides the card in that browser.
• While she has no confirmed WhatsApp number, Get sales and payment alerts on WhatsApp: Add my WhatsApp number opens Your profile → Notifications on racingowl.com, signed in; Not now hides it in that browser.
• Ask RacingOwl, under it A real person replies · Mon–Sat 10–6 IST, sits at the bottom right of every Manage page, even behind the email gate; a new question gets an automatic reply at once, saying someone will join her in a few minutes inside those hours, or that RacingOwl is open Monday to Saturday, 10 am to 6 pm IST, and will answer when it opens.
• As the owner, Refer a trainer and get a month free opens the card on her plan page with her own link, the rules and every trainer she has referred.

Activate payments

• Business, address, bank and PAN, then Activate Payments (Setting up with Razorpay — this can take ten seconds…).
• Separately, Billing details and Save billing details.

Skipped? She can still publish, but nobody can buy a priced course: This trainer has not activated payments yet.

Build and publish the first course

• Course title then Create course.
• Add module, then lessons: Text, Video, PDF (up to 30 MB), Assignment or Live class.
• A Video lesson is a YouTube link set to Unlisted, never Private. Not recorded your lesson yet? Recording tips under the lesson types, and New to this? How to put a video on YouTube and set it to Unlisted under the link box, open the two how-to pages on racingowl.com in a new tab (in English; each page has a language strip).
• Publish, or Make unlisted / Make private.
• On Membership, How you charge picks one way for the whole site: Price each course (the default; each course Free or priced) or One monthly membership (each course Free or Members only in its Details, nothing sold on its own).
• Once any course is in a collection, Courses lists hers under each collection's name, with Not in a collection last.
• A quiz's title, pass mark, time limit, attempts, required switch or shuffle can be changed at any time, even once it has been sat: The <n> attempts already sat keep their results.

Publish stays greyed out until the course has a lesson, and is refused until her email is confirmed.

A course nobody has ever enrolled in also has Delete, which asks Are you sure? Delete “<course>” for good? Once anyone has enrolled, even someone later refunded, Archive is the only way to retire it.

A founding trainer: once RacingOwl staff press Mark as founding trainer in the console, her course cards and course pages carry a Founding trainer badge, on her site and on the marketplace.

Brand the site and her profile

• Name, subject, tagline, the word for her site, colours, logo, banner, certificate design, then Save changes.
• Your instructor profile: bio, a Highest qualification picked from a list of seven (shown first on her instructor card, the course page's Taught by card and her About page), qualifications, teaching since.

Bring her class across

• Once her first course is published and nobody has joined yet, the dashboard's Invite your learners card and its Invite learners button open this page with the form unfolded.
• Invite learners: paste addresses, add a line of her own, Send invitations.
• Under Invited, not joined yet, Remind sends the invitation again with a fresh link for another week, once a day and never to an address that bounced; the earlier link stops working.
• Later, Email learners writes to everyone at once.

Refused until her own email is confirmed; 200 invitations a day.

The first sale

• A learner buys. The dashboard's recent enrolments and Earnings show it, net of Razorpay's fee and the GST on it (currently 2.36%); RacingOwl takes nothing. Money she took herself and recorded on Learners sits under Recorded by you at the foot, with its total, kept out of every figure above.

Find the course

• Search or filter the Marketplace; the card's title opens the course on the trainer's own site. Signed in on racingowl.com, the link passes through /auth/sso first, so the course page already knows him, without making him one of that trainer's learners.
• A founding trainer's cards carry a Founding trainer badge.

Read the course page

• A course in a collection says Part of <collection> above its title, linking to that collection in the site's catalogue; a founding trainer's course also carries the Founding trainer badge.
• Buy — ₹1,499, or Enrol — free.
• Have a discount code? then Apply.

The site charges through a membership: nothing is sold on its own, so the course says Members only and Join the membership to open this course opens /membership; once he is a member it is Enrol — included in your membership.

Not on sale yet: a members-only course with no price, on a site that has gone back to pricing each course, shows a greyed-out Not on sale yet; the marketplace card says the same.

Site full: This class is full just now… and Ask the teacher to make room for you.

The trainer added a Google Analytics ID: a bar along the bottom asks first: (site name) uses Google Analytics cookies to count visits., a link to how RacingOwl handles his data, and two equal buttons, No thanks and Accept. Analytics loads only after Accept; No thanks, or ignoring the bar, means he is not counted. His answer is remembered in that browser for that site for about six months, and Cookie choices at the foot of the page opens the bar again.

Sign in once

• Pressing Buy while signed out goes to racingowl.com: I'm learning (the password box has an eye to show what he types), or create an account, which asks Your age and a tick for the terms.
• He is handed back to the course with ?buy=1, and the payment window opens by itself.

Signing in sends nothing: it only makes him known to the site. He joins it, and the welcome emails go, when he buys or enrols.

Already signed in on racingowl.com: no sign-in page appears; he arrives already known, and Buy opens the payment window straight away.

Under 18: I am under 18, and a parent or guardian agrees to me using RacingOwl is accepted the same way.

Continue with Google: the first time, Before you continue asks the same two things once, for every site.

Pay

• Razorpay's window takes card or UPI. If the tab closes, Razorpay's webhook or a sweep every 15 minutes confirms it.

Payment fails: Your payment for <course> did not go through by email and WhatsApp, with Try again.

On a membership site: he pays for the membership on /membership instead, and nothing is bought course by course: each Members only course opens with Enrol — included in your membership, with no enrolment emails, because no money moved for it. He can tick Renew automatically each month when subscribing, or press Turn on auto-renew as a member; Turn off auto-renew stops it.

The site switches to pricing each course: his membership, and the courses it opened, stay open until the paid month ends; auto-renew stops, and if he had authorised it he is emailed Auto-renew for your <site> membership has stopped. A course he bought before a site moved to the membership stays his.

The membership lapses: within the hour, the unfinished courses it opened close. My learning shows Membership ended and Rejoin to continue, his progress is kept, finished courses and certificates stay, and paying again reopens them at once.

A code takes the whole price: no payment window and no WhatsApp; a ₹0 invoice and its receipt, naming the code, still go.

Learn

• Want to know when there is news? offers Turn on notifications once.
• Continue on the course page opens the lesson he last opened; the first time, the first lesson.
• Mark as done, Next; a held lesson says This lesson unlocks in 5 days., and when it opens he is told once, by bell and email, with a link to it.
• Video checkpoints pause the video until answered.
• The bell counts his unread notifications on every site and opens racingowl.com/learning?tab=notifications, where Mark as read beside one notification clears that one and Mark all as read clears them all.
• If the site sends WhatsApp alerts and he has no confirmed number, the site's My learning shows Get <site>’s alerts on WhatsApp: Add my WhatsApp number opens Your profile → Notifications on racingowl.com, signed in.

Quizzes and assignments

• Submit answers: marked on the spot, or Awaiting marking for written answers; a Put in order question moves by its drag handle (Drag to move) or the arrows.
• What the trainer types under Feedback for the learner (optional) when marking appears as Your trainer’s feedback beside his score.
• An assignment: Add a file, Hand in, and Hand in again until marked. Made a slip, the trainer presses Change the mark on the marked work instead of Reopen for another try: the lesson stays done, a finished course stays finished, and Arjun is told.

Join a live class

• The invitation's Join the class, or the class page's button. Before 15 minutes to the start: The link opens shortly before the class starts — from <time>.
• When the trainer changes a repeating class's days or start time in one edit, Save for every class to come, every class to come is rewritten and he is emailed once, with a calendar file that replaces the old days and times.

Finish

• Every lesson done and every required quiz passed completes the course; a certificate is issued if the trainer's course awards one.

Keep the record

• All my learning: every trainer's courses, certificates and chats; Download history (CSV).
• Each certificate has Add to LinkedIn, which opens LinkedIn's form pre-filled with the course, the site, the date and the /verify link.
• Your profile → Your data: Download my data (JSON), one file with everything RacingOwl holds about him.
• Your profile → Change password: an eye in each password box shows what he types; changing his password, or resetting it from the sign-in page's link, signs out every other device — Password changed. You are still signed in here; every other device has been signed out.
• Anyone can check a certificate at /verify: This certificate is genuine.
• Back on the course page, only a finisher can Submit review; invoices stay under the site's /purchases.

Something is reported

• Under a post, a review or a course, Report. Choose Off-topic or rude or Dangerous or illegal — needs urgent review, give a reason, Submit.
• The learner sees Thank you — this has been sent to the people who look after this site.
• Or the filter holds something on its own as it is saved: a discussion post, which only its author and the site's staff can then see; a review, hidden and left out of the rating; or a course whose title or descriptions matched, hidden from everyone.

Who is told

• Reports by a person, and the filter's holds and flags on discussion posts and reviews, tell the site's staff at once; dangerous ones, and anything the filter held, also email RacingOwl.
• A course the filter holds is hidden quietly: nobody enrolled is told, and its site's owners are emailed with the automatic reason. A course the filter only flags waits in Reports.
• A held chat message reaches the site's staff as an ordinary new-message notification and tags the chat Held in Manage → Chats until it is released or removed. The site can Release to the conversation or Remove one a learner wrote; one its own side wrote it can only remove, because Only RacingOwl can release a message the site wrote.

The trainer deals with it

• Reports, severe first: Go and look, then Delete the post, Hide the review, or Release to the discussion for a held post.
• Close it with I have dealt with this or Nothing wrong here.
• There is a way back: on the course page, Unhide (Show this review again?) puts back a review her site hid, though one RacingOwl hid stays hidden; in the discussion, Restore brings back a deleted post — the moderator for a moderator's removal, the author for their own, never one RacingOwl took down.

Labels: a post the filter held reads Held from view by the filter; one the trainer deleted reads Already taken down.

RacingOwl staff act

• The flag queue across every site: Dismiss, Hide post / Hide review / Hide course, or Ban everywhere.
• Banned people with Lift ban.
• Held messages from sites: a site's own message the filter held, which the learner has not seen. Release to the learner or Remove, with a note.

A hidden course is closed to everyone, the learners already enrolled too, and leaves their All my learning; a certificate already earned stays. Courses → Hidden by RacingOwl → Restore, with a reason, opens it again.

A course the filter held arrives in the same queue as a severe report, and Restore opens it if the match was wrong.

A private chat is reported

• The learner opens Report this chat to RacingOwl, says what is wrong, Send report.
• The trainer's inbox shows Reported to RacingOwl on that chat.

Afterwards the learner's page shows the date they reported it, until RacingOwl has dealt with it; then the form is back, the trainer's badge goes, and so does the Reported tag on All my learning → Chats.

Reported chats in the console

• Reported chats, oldest first, with the reason and the last messages. Dealt with, with an optional note for the record.

Suspend a site, if it comes to that

• A reason, Suspend site. Every page of the site then says This site is currently unavailable. and new purchases stop.
• Lift suspension reverses it.