Privacy policy

Who we are

RacingOwl is operated by Cerebratum Consulting Pvt. Ltd., a company incorporated in India. In this policy, “we” means that company and “RacingOwl” means the service at racingowl.com and every course site running on it.

Two kinds of people use RacingOwl

Trainers run a course site. They are our customers, and we hold their account and billing details.

Learners study on a trainer’s site. We hold a learner’s account so that one sign-in works across every site they use, and we process their coursework on the trainer’s behalf. What a trainer does with their own learners’ information is that trainer’s responsibility, not ours.

What we collect

• Account details — your name, email address, and a password stored only as a cryptographic hash. We never store a readable password.
• Your age and your agreement — whether you told us you are 18 or over, or under 18 with a parent or guardian’s agreement, and when you agreed to our terms and this policy.
• Profile details you choose to add — a photograph, a WhatsApp number, your language, and a billing address printed on your receipts.
• What you do on a course — the courses you enrol in, lessons you complete, quiz answers and scores, assignment work you hand in (including files you upload), certificates issued to you, posts or reviews you write, private chats between you and a site, and which live-class Join links you pressed and when.
• Messages you send us — what you write through Help make RacingOwl better or Ask RacingOwl, with the site you were on.
• Content a trainer uploads — course text, PDFs and images, along with the site name, logo and description they choose. Videos stay on YouTube; RacingOwl stores none.
• Payment records — what was bought, when, and for how much. Card and bank details are handled entirely by our payment provider and never reach our servers. For trainers, the legal name, address and GSTIN printed on invoices; the bank account and PAN given when activating payments go to Razorpay and are not kept by us.
• Technical records — server logs containing IP address, browser type and the pages requested, kept for security and troubleshooting.

Signing in with Google

If you choose Continue with Google, Google tells us three things: your name, your email address, and whether Google has verified that address. We use them for exactly one purpose — to create or open your RacingOwl account and show who you are on the site you are using.

We ask Google for nothing else. RacingOwl requests only the basic sign-in permissions (openid, email and profile). We cannot read your Gmail, your Drive, your calendar or your contacts, because we never ask for permission to.

We do not sell Google user data, use it for advertising, or transfer it to anyone except the infrastructure providers listed below who store it on our behalf. RacingOwl’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can disconnect RacingOwl at any time from your Google account permissions page.

Who else sees your information

We do not sell your information, and we never give anyone your name, email address, phone number, courses or payments for advertising. We use a small number of providers to run the service, and they see only what they need to:

• Google Cloud — hosting, the database, and stored files.
• Razorpay — payments. They handle card and bank details directly; we receive only a record of the transaction.
• Resend — sending email such as sign-in verification, receipts and class invitations.
• YouTube — where a trainer embeds a video, YouTube serves it and applies its own privacy terms.
• Meta (WhatsApp) — where you have verified a WhatsApp number with us, the short alerts you asked for are delivered through WhatsApp’s business service, which receives your number and the message.
• Your browser’s push service — if you switch notifications on, the push service run by your browser’s maker (Apple, Google or Mozilla) carries each one to your device.
• Google Analytics and Google Ads — only if you press Accept on the bar that asks. On racingowl.com’s own public pages (the home page, pricing, the guides, Help, the launch page, the sign-up page and pages like this one), Google Analytics then counts visits and sets its own cookies. We use it to see which pages and adverts work, and we let Google Ads use it to show RacingOwl’s adverts again to people who have visited. Google learns which pages were opened and whether someone joined the launch list or created a site, never who they are. It is never added to a trainer’s site, sign-in, your account, your learning pages, Manage or our staff pages, and it stops counting the moment you move on from a public page to any of them. Separately, a trainer may connect their own analytics property to their site; that site asks the same question, and only if you press Accept there does Google receive page views from that trainer’s learner-facing pages and set its own cookies. Press No thanks, or ignore the bar, and nothing is sent.
  

Our database and stored files are kept in Google Cloud’s Mumbai region. Some of the providers above — Resend, Meta, and Google’s analytics and push services among them — may process information outside India to do their part.

We may also disclose information where the law requires it.

How long we keep it

While your account is open, we keep your information so the service works. When you close it, we remove your name, email address, password, photograph, WhatsApp number and age answer straight away, along with the copies of your address kept with emails we sent you, invitations, feedback you sent us and our launch waitlist. Files you handed in for assignments are deleted within 90 days of leaving a site. So the personal information associated with a closed account is gone within 90 days.

Four things outlive that window. Records the law requires us to keep — chiefly invoices and receipts for payments, which keep the name, address and email address printed on them — are retained for as long as tax law requires. Our server logs, which record the internet address a request came from and can include the email address a message was sent to, are kept in India for 180 days, as India’s cyber-security rules require, and are then deleted automatically. Certificates keep the name printed on them, so anyone holding a certificate’s serial number can still check it is genuine. And what you wrote on a trainer’s site — discussion posts, reviews, chat messages, quiz and assignment answers — may remain, shown as from “Deleted learner”, because removing it would alter conversations and records other people rely on.

Your choices

You can see and correct most of your information from your profile page while signed in, leave any site from its Your schools section, and delete your account yourself from its Delete account section: that removes your name, email address, password, photograph and WhatsApp number everywhere at once, keeping only what the section above describes. You can download a copy of what we hold from Your profile → Your data, and ask for anything to be corrected by writing to the address below. If you run a site, closing it is done with us rather than by a button, because it has learners, a subscription and payouts to settle.

Children and cookies

We treat anyone under 18 as a child, as India’s Digital Personal Data Protection Act does. When you create an account we ask whether you are 18 or over. If you are under 18, you may use RacingOwl only with the agreement of a parent or guardian, and we ask you to confirm that they agree. Only an adult can open a site. If you are a parent or guardian and believe your child is using RacingOwl without your agreement, write to us and we will close the account.

We use cookies to keep you signed in and to remember settings you have chosen, including your answer to the cookie question; these need no permission because the service cannot work without them. On racingowl.com, one more remembers which of our links or adverts brought you there (“an Instagram advert”, say, or the address of the site that linked to us, without the rest of its link) for 90 days. It holds nothing about you, is never sent to anybody else, and is used only if you create a site in that time, when it is kept with your site so we can tell which adverts bring trainers. It is never set on a trainer’s site. Google Analytics cookies are set only if you press Accept: on racingowl.com’s public pages they count visits and let us show RacingOwl’s adverts again to people who have visited, and on a trainer’s site they count visits for that trainer (see “Who else sees your information” above). Each site asks separately and remembers your answer in your browser for about six months. To change it, choose Cookie choices at the bottom of the page; saying No thanks after accepting switches Google Analytics off and removes its cookies.

Questions and complaints

To get a copy of your information, open Your profile → Your data and download it — it takes a moment and needs no email. To ask how we handle your information, to have something corrected or deleted, or to complain, write to privacy@racingowl.com. That address reaches the person at Cerebratum Consulting who answers for how RacingOwl handles personal information, and we reply within 30 days.

If you are not satisfied with our answer, you can complain to the Data Protection Board of India.

Changes

If we change this policy we will update the date at the top of this page. Where a change materially affects how we handle your information, we will tell account holders by email.